Can I get a refund for cloud services?

The refunds for cloud services are only available within 30 days of payment for annual subscriptions. After these periods the refunds are not offered.

To cancel your evaluation/subscription, follow the instructions below:

1. Log in to your account.

2. Go to the Subscriptions section, open the required subscription and click the Cancel button to request the cancellation of your subscription.

The service subscription will be terminated at the end of the current billing cycle, and your credit card will not be charged again. No credit is offered for canceling an account prior to the end of a billing cycle.

Separately, the subscription is considered terminated upon non-payment at the end of the current billing cycle.

To request a refund during the first month of paid service (following an evaluation) or within 30 days of payment for an annual subscription, please contact our sales team.