What are support's business hours?
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10:00 a.m. – 7:00 p.m. GMT+3 (Daylight Saving Time) or GMT+2 (Standard Time) from Monday to Friday excluding official Ukrainian holidays. The Technical Support Services outside these hours may be provided for an additional fee at rate of $150.00 per hour and must be arranged for ahead of time.
You can find more information about support and maintenance terms and conditions in Appendix 3. Support Services Addendum to Software License Agreement.
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