> For the complete documentation index, see [llms.txt](https://docs.wproofreader.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.wproofreader.com/v6.11.1/faq/general/support/do-i-have-access-to-support.md).

# Do I have access to support?

The technical support from the WebSpellChecker team is available for our paid customers only, e.g. customers who use the Server version of the WebSpellChecker application must have an active Maintenance Agreement.

The standard technical support covers the following:

1. Provision of guidance and troubleshooting in connection with:
   1. installation and downloads;
   2. replacing a previous release with a new release of the software,
   3. migrating the license key and software to new hardware.
2. Provision of assistance related to the software functionality and basic problem resolution.
3. Answer “how to” questions related to the standard software usage.

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# Agent Instructions
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## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.wproofreader.com/v6.11.1/faq/general/support/do-i-have-access-to-support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.