> For the complete documentation index, see [llms.txt](https://docs.wproofreader.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.wproofreader.com/v6.11.0/faq/general/support/what-are-supports-business-hours.md).

# What are support's business hours?

10:00 a.m. – 7:00 p.m. GMT+3 (Daylight Saving Time) or GMT+2 (Standard Time) from Monday to Friday excluding official Ukrainian holidays. The Technical Support Services outside these hours may be provided for an additional fee at rate of **$150.00** per hour and must be arranged for ahead of time.

You can find more information about support and maintenance terms and conditions in **Appendix 3. Support Services Addendum** to [Software License Agreement.](https://webspellchecker.com/legal/software-license-agreement/)<br>