Common errors while configuring on-premise WebSpellChecker version

Errors during and after the package installation:

Number	Error #	Error description	Troubleshooting
1	500	500 (Internal Server Error) on the console with the description in the network tab: {"error":true,"is_critical":0,"message":"The command value for 'cmd' parameter is not specified in your request. Contact [email protected] for more details.","command":""}	Please add the valid command to your request. For example, you are trying to reach the application using the following request, without the command: http(s)://host_name:2880/ and receive the 500 error. In this case, you can specify the command like cmd=status. http(s)://host_name:2880/?cmd=status
2	500	Failed to load resource: the server responded with a status of 500 (Internal Server Error) on the console with the description in the network tab: {"error":true,"is_critical":0,"message":"User Dictionary with name '***********' already exists","command":"user_dictionary"}	The error causes by the attempt to create an already existing dictionary. Please remove the step of creating the already existing user dictionary from your code.
3	400	HTTP 400 (Bad Request), with the following “message”: The command value for 'cmd' parameter is not specified in your request. Contact [email protected] for more details.	Please try to access the wscbundle.js without using the 2880 port at your request. 2880 is the port to access WebSpellChecker AppServer. It can’t process static files. Static files are processed by a web or application server http(s)://your_host_name/wscservice/wscbundle/wscbundle.js
4	N/A	Runtime error (at 232:601) appcmd.exe returned code 1168. Message: ERROR (message: Cannot find SITE object with identifier "https:[...]".)	The error occurs during installation on Windows after specifying the port which is not enabled in IIS. Before installation, please make sure that the port is enabled and you use the correct domain name.

Errors during license activation:

There is a list of errors that might appear during the process of the license activation.

Number	Error description	Troubleshooting
1	Error. The License Ticket ID that you have entered is incorrect or invalid. Please recheck your Ticket and try again.	Please check the license ticket you are using. Probably, you missed some part of the license ticket or added extra space while copy-pasting it. Also, it is possible that you are trying to use the previous (second) license type with the new software version (5.5+), which is no longer supported. Contact us at [email protected] and provide the license ticket which you tried to use.
2	Error. Unable to connect to the remote license server. The automatic license activation has failed. Check your Internet connection or try to activate your license manually.	When the automatic license activation is chosen, it requires an internet connection. Check the internet connection and firewall restrictions on the server where you are activating the license. If there is no internet on the server where you are installing the software, choose the manual license activation. The appropriate instructions can be found in the Licensing section.
3	Error. Failed to decode the license data. The license string that you entered is incorrect. Please recheck the copied license information and try again.	If you are using manual license activation, please check the license string you are using. Probably, you missed some part of the license ticket or added extra space while copy-pasting it.
4	Error. The license activation has failed. You have exceeded the maximum allowed number of attempts to activate the license. Contact [email protected] to find out how to resolve the problem.	There is a fixed number of license activation attempts allowed, which were exceeded. Contact us at [email protected] and provide the license ticket which you tried to use and the number of installations that you have already run.
5	Error. The license activation has failed. Your license expired. Contact [email protected] to find out how to renew your license and resume the access to service.	Your license period expired. Please check whether your company was provided with another license ticket. If not, contact us and provide the license ticket which you tried to use.
6	Warning. Failed to update information in the license file. System exception.	This warning shows that WebSpellChecker AppServer couldn’t overwrite the license file. However, it doesn’t affect the license work, and it continues to work as usual.

Errors while using WebSpellChecker software:

Number	Error description	Troubleshooting
1	03/17/22:18:40:46.083 #1086:0 Subsystem_Licensing Critical License status: License is absent. The license activation is required. 03/17/22:18:40:46.084 #1086:0 Subsystem_Licensing Critical License is absent. The license activation is required.	Activate the license on your server There must be something that happens in your environment which causes the license crash or the license wasn't activated at all. If you still run the version of the application that uses the hardware-based license (older than v.5.8.1), any changes in the hardware of the instance may lead to the license crash.