Billing

You can manage payment methods, update your billing address, and view invoices from the Billing details page. To access it, click your user icon at the bottom left of the sidebar and select Billing details.

Payment methods

The Payment details section lists your saved cards. You can add new cards, set a default, or remove cards you no longer need.

Supported card brands: Visa, Mastercard, American Express, Discover, Diners Club, JCB, and China UnionPay.

When paying an open invoice manually, additional payment methods are available depending on your region, including Apple Pay, Google Pay, Link, and bank redirects such as Bancontact, BLIK, EPS, and iDEAL.

For alternative payment options such as wire transfers, contact the sales team.

How payments are processed

Your card is charged automatically on the subscription renewal date. If the payment fails, the system retries the charge over the following days. You'll receive an email notification with an option to update your payment details. If the payment isn't resolved, your subscription status changes to Past due and an open invoice appears on your Billing details page.

Adding a card

1. Click Add a new card.

2. Fill in the cardholder name, card number, expiration date, and security code.

3. Optionally, select Save as default if you want this card to be used for all your subscriptions.

4. Click Confirm.

Setting a default card

If you have more than one card, click the three-dot menu next to the card you want and select Save as default card. The default card is used automatically for subscription renewals.

Removing a card

Click the three-dot menu next to the card and select Delete. You can't delete a card that's currently tied to an active subscription. To remove it, first add a different card and set it as the default.

Billing address

Your billing address appears on invoices. It's your responsibility to keep it up to date.

To update it, click Update in the Billing address section. Fill in or change the fields and click Save.

If your organization is registered in the EU, you can enter your VAT number in the VAT number field. If you don't provide a valid VAT number, VAT will be added to your invoices automatically.

Changing your profile email in Account settings doesn't update your billing email. If you need both to match, update the Billing email field here separately.

Invoices

The Invoices section lists your invoices with their number, amount, date, status, and available actions.

Possible invoice statuses:

Status	Meaning
Open	Payment is due. Click Pay now to complete the payment.
Paid	Payment was processed successfully.
Void	The invoice was canceled and no payment is required.

You can download a PDF of any invoice from this section.

On the renewal date, the system generates a new invoice automatically. If the automatic payment succeeds, the invoice moves to Paid status. If it fails, the invoice stays in Open status and you can pay it manually.